Archive for February, 2017

Why We Fight For Vaping   no comments

Posted at 5:00 am in Uncategorized

We turned in our last set of keys today for our retail locations. It was a tough decision, and I was certain there would be many tears as we locked the doors for the last time. But something amazing has been taking place! Over the past two weeks, as word got out that we were closing down our retail stores, Scott and I started to receive emails, chats, Facebook messages, and phone calls from YOU! We were bracing for your disappointment. We expected a small amount of gloating from some who predicted our demise because we wouldn’t allow children in the stores, or ‘community cartos’ for sampling, or because we had customers sign Liability Waivers when they were purchasing a lithium ion battery. But none of that happened. Instead, what we received was immense support and encouragement to keep going! My tears aren’t of sadness; my tears are from overwhelming gratitude for YOU. 🙂

One of our newer employees asked us to tell him about some of the most unusual customer interactions we’ve had over the past six years, so I thought I would share here too.
There was the 80-something year old lady that we met early on in our vaping venture. Scott met her back before we had a retail store, and we were selling kits out of the back of his 1992 Honda Accord. She had been smoking for 56 years. Now, I can’t relay the entire story of what happened due to FDA’s regulations, but I will tell you that she was the first one who came to us a month after vaping and wanted a big hug because vaping was a godsend for her.
I recall a married couple coming into the 47th Terrace location one night to check us out (and by “us”, I’m pretty sure they were checking me and Scott out to make sure we weren’t scammers LOL). The wife was probably the most skeptical person I had met. She started on the 4081 model (the model BEFORE the 808s that everyone loved). I remember she wanted a pink set of batteries. She left that night, amazed that this little device looked so much like a cigarette, but didn’t quite taste like one, and had no lingering smell (not that any of us could smell in those early days). The next day, they both came back in to the store as ‘true believers’. They eventually upgraded throughout the years, then slowly weened themselves off vaping altogether. I remember feeling such joy for them for meeting their goal of quitting.
One of my favorite stories involved a guy who was a 2-pack a day smoker. He was not impressed with the size of the eGo style batteries. He wanted to kick the habit using an 808 kit. I talked with him for a while, and told him that I was a 2-pack a day smoker too, and I started with “the one that looks like a cigarette”. I was charging batteries so often that it was driving me insane. So when the eGos came out, I was all over it. I told him that I would be happy to sell him whichever kit he liked, but based on his smoking habit, I didn’t think he would be happy with the 808. He felt certain he would be. He came in the very next day, with a big smile, and said, “yeah…I want the bigger battery”. It was funny. We had a good laugh for years over that.
Not all of our stories were done face-to-face. Some of you we got to know online and over the phone. I remember one sweet lady who used to call once a week to order online. She was the friendliest, funniest, most-storytelling customer I ever met. Guaranteed that we would be on the phone for an hour or more just talking. We loved talking to her too. This was back when Buddy would work the phones with us too, and we all had a good story to tell when we got off the phone with her. She was a blast.
Anyone who has ever worked in customer service will have bad experiences to share, but in trying to come up with some, I found my mind wandering toward all of the GOOD that we’ve experienced. It was a struggle to remember the bad. Not that it didn’t happen, but when you have so many fantastic stories to tell, why focus on the bad ones? Look, we all know what it’s like when you can’t get a good hit on your vape device. I know that I’m not that pleasant to be around when it happens to me, and I completely understand what it’s like when a favorite flavor is out of stock, or a trusted battery isn’t working, or your coil isn’t firing correctly. I hope that you all know that I’m not going to take it personally if you get testy, and I’m certainly not going to dwell on the ‘bad’. Our goal has always been to find the solution that makes you happy. When we fail, we strive to learn from it. But when we get it right, we want you to trust that we’ll always try to strive for that.
To my point of this post: we are still here. We may not get to talk face-to-face, but we will chat with you anytime. I can’t speak for anyone else, but vaping saved me from a life of coughing fits (every night, you guys!), stinky hair, yellow fingers, and burn marks on my patio table. We’ve seen and heard how it’s changed your lives. We may have a ‘big company’ looking website, but we’re a small, family-run vaping company. We know where you are in your vaping journey because we’ve been there ourselves. We will continue to do our part in fighting to keep vaping safe and legal for everyone.
Where it all started in Cape Coral, FL

Written by vape on February 28th, 2017

Closing the Retail Locations   no comments

Posted at 5:00 am in Uncategorized

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It is with great sadness that we are writing to you today.
Unfortunately, due to a series of unfortunate events, we have decided to close our
retail stores. We wish we could give you all the details that led up to this
decision, but we are unable to do that at this time. We struggled with this
decision for some time, as Cape Coral and Kissimmee are where we got to meet you all; we got
to know your families; you shared your successes with us, and we are forever
grateful that you allowed us to be a part of your vaping journey.

Effective February 25, 2017, the doors to both Vapin’ in the Cape locations will be closed for good. However, we will continue to operate our online
presence and will continue to ship orders from our warehouse in Kissimmee. Our
website is www.vapininthecape.com.

We are determined to keep things as smooth as possible for
you, and are committed to maintaining the customer support and service that you
expect and deserve! If you have never shopped online with us before, here are
some of the benefits that we offer:

  • Fast Shipping.
    Free Shipping on most orders. Orders over $10, and weigh less than 15 oz., ship
    free via USPS First Class shipping. Orders over $75 ship free USPS Priority
    Shipping. No coupon code required.
  • Discounts.
    If you receive a Military discount, or Cloud Crew discount in the store, that
    will still apply online. Before you place your first order, contact us on our
    chat, so we can work to get your account set up for you.
  • Phone
    Orders.
    If you prefer to call your order in, we can take your order over
    the phone. The phone number is 855-448-2746.
  • Reward
    Points!
    For every dollar you spend, you earn a point. Collect your points
    and redeem those for gift certificates. You can use your gift certificates for
    everything on the site! No restrictions!! Orders placed on Sundays receive
    DOUBLE REWARD POINTS! If you have
    points on your in-store account, please let us know and we will be happy to
    transfer those to your online account. Just contact us to let us know what the
    name on your account in-store is, and we’ll take care of the rest.
  • VIP Club!
    The VIP Club is an automatic 20% off your order. It’s easy to get into the VIP
    Club: open the emails that we send (1-2 per week), and make a purchase once every
    (14) days. There is a new VIP Club code every month.
  • Online
    Support.
    We offer online chat, which is monitored almost 24/7 (we
    sleep a few hours a night). We are happy to answer any questions you might
    have, or just shoot the breeze to catch up with you. You can also email us at
    <a href="mailto:support@capevape.com”>support@capevape.com, or give us a call
    at 855-448-2746.
  • Personal
    Service.
    Your orders are personally printed, pulled,
    checked, packaged, and shipped by us, the owners. You can be assured that we are 100% committed to making sure your orders go out
    correct, and in a timely fashion. We also keep an eye on what you are ordering
    to make sure you’re ordering the right charger with you new battery, or to make
    sure you really wanted Paris Brand (when you always order Portal Blend).

We realize that in closing our stores, some of you will write
us off for good. We hope that you will give our online store a chance to win
you over, but we also understand that there have been many changes in the retail locations over the
past few months. We wanted to thank you for giving us a chance and for
supporting us throughout the past six years. Truly, your stories of success are
an inspiration and we love watching you evolve as an educated vapor. You guys
rock, and I am PROUD to say that our customers allowed us to experience this
with them.

We will continue to fight the FDA against vaping bans and
legislation, and we will continue to offer the customer service we started out
with through our online store. So this is not ‘goodbye’, this is just us
saying, ‘we’ll see you online’!

Please let us know if you have any questions. We appreciate
the feedback and the opportunity to talk with you.

Sincerely,

Scott & Lorrie Covington

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Written by vape on February 12th, 2017